I. Introduction
The company “Mylos Thrakis – I. Ouzounopoulos S.A.” respects the privacy of every user of our website, as the protection of personal data is of utmost importance to us and a non-negotiable commitment.
Through this statement, we aim to clarify key issues related to the personal data of every visitor/user or customer, as required by the provisions of the General Data Protection Regulation (EU) 2016/679 and Directive (EU) 2016/680.
ΙΙ. What Information We Collect
The information we collect through this website consists of the data voluntarily provided by the user when they choose to contact us through the contact form. This information includes the visitor’s full name, postal address, phone number, and email address.
Additionally, our website uses cookies to identify visitors. Cookies are small files stored in the browser’s temporary memory, used to facilitate navigation and improve access to the website. Cookies can recognize the browser, but they are only stored if the user accepts them upon entering the site.
Finally, in the context of our business relationships, we may collect additional billing details such as VAT number and tax office, the processing of which is based on our contractual relationship. Such information is never requested through our website.
ΙΙΙ. Who Collects Your Data, Why, and How?
All the above data are collected and processed by our company “Mylos Thrakis – I. Ouzounopoulos S.A.”, based in Alexandroupolis, which is engaged in the production, packaging, marketing, and distribution of flour and wheat by-products.
We collect and process your personal data through our website solely for limited purposes related to your service — specifically, to contact you and respond to your questions or requests. We value your feedback, which helps us improve our products and how we present them.
We do not collect sensitive (special category) personal data and limit processing only to what is necessary for communication purposes.
Your data are not sold, distributed, or disclosed. They may only be shared with third parties when strictly necessary for service provision, always under strict confidentiality agreements.
We take the security of your personal data very seriously, doing everything possible to protect them from unauthorized access, loss, misuse, or disclosure. Your data are encrypted or anonymized where possible, and our security systems are regularly reviewed. Access is limited to trained personnel only.
Personal data may be provided to governmental or regulatory authorities only when required by law or regulatory compliance.
ΙV. Data Retention Period
We retain your personal data for as long as our collaboration or communication lasts.
Additionally, we are required to retain customer/supplier data for fifteen (15) years to comply with tax obligations.
When there is no longer a legal, business, or consumer need to retain your data, they are securely deleted.
V. Your Rights
Right to Information, Access, and Rectification: You may request clear information about how we use your data and ask to correct or update them at any time.
Right to Erasure (“Right to be Forgotten”): Under certain conditions, you may request that your data be deleted.
Right to Restrict or Object to Processing: You may request limited processing or object to certain types of processing.
Right to Data Portability: You may request that your data be transferred, copied, or transmitted electronically under certain conditions.
Right to Lodge a Complaint: You have the right to file a complaint directly with the Hellenic Data Protection Authority regarding how we handle your personal data.
VI. Transfer of Personal Data Outside the EU
Your personal data are not transferred outside the European Union.
VII. Contact Us
For any questions or comments regarding the processing of your personal data, you can contact us via the website’s contact form, by email at gdpr@thracemills.gr, or by phone at +30 25510 26259.
VIII. Updates
Please note that this policy may be updated from time to time, as deemed necessary. Any changes will appear here.
Last update: 25/05/2018