Technical Support
Our Sales Technical Support Department is made up of highly trained and experienced technicians across all specialties. We are fully equipped to support our customers’ needs, from small traditional bakeries in remote villages to large-scale industrial facilities across the country.
Our Team
Nikolas Paraskevas
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in all production departments, he became Production Manager in 2002.
He joined Thrakis Mills as a Technical Advisor in 2008 and, since 2024, has been serving as Sales Technical Support Department.
He has attended dozens of seminars in Greece and abroad. In 2022, he published his first book titled Master Baker, writes articles for bakery and pastry magazines, and is a seminar instructor.
Contact phone: +30 693 706 0254
Christos Tsoumanis
Born in Preveza, Christos began his career as a bakery assistant in 1987 and later took on production management roles in bakery and pastry shops in Athens. From 2001 to 2015, he served as Head…
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of the Sales Technical Support Department and Exports at Kenfood. From 2015 to 2023, he worked with the Loulis Group, initially as Head of the Sales Technical Support Department and later as a Key Account Development Technician.
He has extensive experience in traditional, artisanal, and industrial baking and pastry-making, with deep knowledge of both the Greek and international markets. He joined our team in January 2024.
Contact phone: +30 697 377 7027
Yiannis Apostolakis
Yiannis Apostolakis studied bakery and pastry arts at the OAED School in Galatsi and began his career in well-known bakeries and pastry shops in Athens.
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He later worked as a pastry chef and production manager in major hotels such as the Royal Myconian Resort & Villa and Pentelikon Hotel. He has attended bakery and pastry seminars both in Greece and abroad.
Since 2018, he has been part of the Thrakis Mills technical team, serving as a bakery and pastry technical advisor.
Contact phone: +30 693 742 5654
Yiannis Katzouris
Yiannis Katzouris began working in the bakery industry at a very young age in 2005. He went on to study Bakery and Pastry at the OAED School in Kalamaki and later…
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at Etoile by Les Chefs.
With over 11 years of experience across all production departments in well-known bakeries in Athens, he worked at Puratos from 2016 to 2024 as a bakery and pastry technical advisor. He has attended seminars in both Greece and abroad.
Since March 2024, he has been part of the Thrakis Mills technical team as a bakery and pastry technical advisor.
Contact phone: +30 693 274 1127
Christos Dalatsis
Born in Germany, Christos Dalatsis first entered the bakery industry in 1992, working in all production departments …
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of the Bakery Cooperative of Feres. After working as a production manager in bakeries in Alexandroupolis, he opened his own bakery in Amaliada, followed by a pastry production business specializing in phyllo dough products in Alexandroupolis.
Since 2014, he has been working at the Thrakis Mills bakery facility, where his main responsibility is the bakery testing of all produced flours and mixes, ensuring quality and compliance. He also conducts product presentations for bakery and pastry businesses.
The Ten Pillars of Our Sales Technical Support Department
Quality Control
Our priority is rigorous quality control. We conduct bakery-specific testing of all produced flours and mixes to ensure they meet all required specifications and standards.
Research & Development
The Sales Technical Support Department plays a key role in the R&D activities of Thrakis Mills, continuously improving existing products and transforming new ideas into innovative solutions.
Direct Phone Support
Our technical team is always available by phone to offer advice, share ideas, and help resolve any production issues.
Contact number: +30 6937060254
On-Site Technical Support
Όταν η λύση δεν μπορεί να δοθεί εξ’ αποστάσεως, τότε η παρουσία του τεχνικού στο χώρο παραγωγής του πελάτη γίνεται η άμεση προτεραιότητα του τεχνικού τμήματος.
Ongoing Customer Updates
We keep our customers informed about new products, ideas, and recipes through frequent visits, often accompanied by our sales representative.
On-Site Production Demonstrations
Live demonstrations and presentations of finished products at the client’s premises, using our mill’s flours and mixes.
Exclusive Presentations
Tailor-made presentations designed around the client’s specific needs, held at our Baking Academies in Athens, Thessaloniki, or Alexandroupolis.
Seminars
Informative seminars that combine theory and practice, organized for baking and pastry schools, professional groups, or industry associations.
Custom Product Development
We collaborate on the design and creation of exclusive, tailor-made products for bakeries and production workshops and facilities.
Recipes
We are always happy to share our recipes with our customers, via phone, email, social media, or directly through our website.
Baking Academy
On the ground floor, you’ll find a fully equipped baking center where all the bakery testing for the Research & Development Department of Thrakis Mills and Olyra takes place. The space also hosts on-demand product presentations for small groups of professionals or students, as well as technical seminars in baking and pastry.
On the first floor, there is a seminar room equipped with audiovisual systems for theoretical workshops and presentations, along with a dedicated area for professional meetings.
